KerdaIP is committed to protecting and respecting your data privacy and your right to fair and just processing of your personal data. When you choose to provide us with data about yourself, we recognise that you trust us to act in a responsible manner.
This Privacy Notice sets out the basis on which your personal data will be processed by KerdaIP, the data controller of your personal data under the compliance requirements of the Data Protection Laws, Mauritius (the “Act”). Please also note that this Privacy Notice complies with the provisions of all applicable data protection laws, including the General Data Protection Regulation (EU). Please read the following carefully to understand our views and practices regarding your personal data and how it will be treated by us.
KerdaIP’s nominated representative for the purpose of the Act is: firstname.lastname@example.org
“Personal Data” means any information that identifies you directly or indirectly, including, without limitation, by reference to your name, e-mail address, login ID and other contact or location data or to one of more factors specific to your physical, physiological, genetic, mental, economic, cultural or social identity, that you voluntarily transmit with your communication to us.
4. Personal data we may collect about you
Our objective at KerdaIP is to be the IP solutions provider of choice by providing our users, clients, teammates, prospects and other individuals with the information and services that are most relevant to them. To achieve this goal and to pursue our legitimate interests as a service provider to render the requested services, we need to collect information to understand what differentiates you from each of our other unique visitors. Such information may include Personal Data.
We may collect the following types of Personal Data about you:
Device information: information such as what kind of browser a visitor is on, what operating system they are using, their IP address, cookie information, time stamp (time page accessed as well as time spent per web page) and their clickstream information (for example, which pages they have viewed and how long they have been there).
Contact details and KerdaIP account details: In certain sections of the website, it may invite you to contact us to pose questions, request information or complete a registration form. We may ask for Personal Data to be entered as a means of registration before accessing a certain part of the website. Visitors of the website do not have an obligation to enter any of their Personal Data, but information will be required in order to provide our content and services.
Details of your usage of KerdaIP services, including but not limited to your movements within your client account panel, its access logs, statistical metrics about the features you use and so on.
Any other information we may require providing you with our services, including e-mail and phone communication, data that we ask you.
Profile: You have choices about the information on your profile, such as your destination, work experience, skills, photo,city or area It’s your choice whether to include sensitive information on your profile and to make that sensitive information public.
There may also be instances where we will require your Personal Data for the purposes of complying with our duties and exercising our rights and obligations under a contract for services that we have with you, without which we may not be able to provide such services.
5. What we use your personal data for
We may use data held about you in the following ways for the purpose of internal administration and to ensure that the content on this website is presented in the most effective manner for you and for your computer, and for further purposes described below:
Personal data used
KerdaIP Account Details
To allow us to verify your username and password when you are logging on to certain restricted areas of the website
To register you to use KerdaIP services
To contact you to deliver certain services or information you have requested
To provide you with notices regarding our services
And other processing necessary to fulfil a contract with you and in connection with our legitimate interest to provide services to you in an efficient, secure and personalised way.
To send you personalised marketing communications, alerts and newsletters through our marketing channels, subject to your consent or otherwise as permitted by law, in order to provide you with information, products or services that you request from us or which we feel may interest you such as important changes to this website, new KerdaIP services or changes to existing services and special offers we think you will find valuable. For these purposes, we may create a profile about you, which will also enable us to increase our communication relevance
To allow you to participate in interactive features of our service where you choose to do so
To improve the content and general administration of the website and our services
To understand our visitors
And other processing necessary in connection with our legitimate interest to send you relevant information about our products and services, which may be subject to your consent where required by law, and to develop our content based on our users’ interests.
Customer Support: We use data to help you and fix problems. We use the data (which can include your communications) to investigate and resolve website issues (e.g., bugs).
The website may process information that will be maintained, used and disclosed in aggregate form only, for example, without limitation, the total number of visitors to our website, the number of visitors to each page of our website, browser type and IP addresses. KerdaIP may analyse this data for trends and statistics in the aggregate, and we may use such aggregate information to administer the website, track users’ movement, and gather broad demographic information for aggregate use.
We may also process your information for our legitimate interest to ensure the security of your user account and our business, to prevent or detect fraud or abuses of our websites, products and services, to implement and enforce our general terms and conditions of business or any other agreements concluded with you, and to administer technical aspects of our website, including troubleshooting, diagnosis of technical and service problems, testing, encryption and similar operations.
Where necessary in order to comply with applicable law we may process your information in response to a request from a court, regulatory body or law enforcement.
6. Who we share your personal data with
We may share your Personal Data with the following parties:
Companies in the same group of companies as us: We may disclose your Personal Data to any member of our group which means any company or partnership which is wholly or partly owned by any of KerdaIP’s general partners and any subsidiary or holding company of such company or partnership or any partnership of which such company is a partner (the “KerdaIP Group”).
Our outsourcing partners: Where we use service providers and consultants in connection with our business activities, they may have access to your information which they will process on our behalf.
Third parties: We will only disclose your Personal Data to third parties under the following conditions: -
if we are required to disclose or share your Personal Data in order to comply with any legal obligation or in order to enforce or apply our Terms and Conditions or any other agreement; or protect the rights, property, or safety of KerdaIP, our customers, or others. This includes exchanging information with other companies and organisations for protection against credit risk and fraud;
in the event that we sell or buy any business or assets in which case we may disclose your Personal Data to the seller or buyer of such business or assets;
if KerdaIP or substantially all of its assets are acquired by a third party, in which case Personal Data held by it about its customers will of course be one of the transferred assets; and/or
with your specific consent either at the time you register with this website, or subsequently.
We do not disclose Personal Data to anyone else except as set out above.
IP Addresses and Cookies
We may collect information about your computer or device including where available your IP address, operating system and browser type for system administration. This is data about our users’ browsing actions and patterns and may also identify any individuals.
We may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer or mobile device. Cookies contain information that is transferred to your computer’s hard drive or mobile device. They help us to improve our website and to deliver a better and more personalised service. They enable us to collect information as is necessary for our legitimate interest to provide services to you in an efficient, secure and personalised way, including: -
to estimate our audience size and usage pattern
to store information about your preferences and so allow us to customise this website according to your individual interests
to speed up your searches
to recognise you when you return to this website
7. Where we store your personal data
Given the global nature of our company, the Personal Data we collect from you will be transferred to and stored in different locations around the world. This means that, if you reside inside the European Union, for example, your Personal Data may be transferred to locations outside the European Union, and vice versa. All information you provide to us is stored on our secure servers. Where we have provided you with or where you have chosen a password which enables you to access certain parts of this website, you are responsible for keeping this password confidential. You must not share your password with anyone.
Where KerdaIP establishes that a transfer of Personal Data to a third country is required, KerdaIP will determine whether that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of Personal Data.
8. How long do we keep Personal Data for
We will keep your Personal Data for as long as is necessary in connection with the purposes set out above, or for as long as you are a member of KerdaIP. After our relationship is terminated we will keep your Personal Data for a reasonable period, to maintain our records in accordance with the law and our legitimate business needs We may keep an anonymised form of your Personal Data, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful reason to do so.
For emergency data recovery reasons, we have backups of our billing systems - including the data that we collect from you. Those backups are stored on a separate, secure server and are deleted after 3 months.
9. Your right to unsubscribe (opt-out)
If you would like us to stop sending you marketing communications, you may email us at email@example.com or the unsubscribe link in our marketing communications. Although we encourage you to use the unsubscribe link because it is automated, you may also send us a request by using our contact form. If possible, please include a copy of the communication you received to help facilitate a timely and accurate removal.
10. Your rights
This website may from time to time contain links to and from external websites, as well as our partner and/or affiliate websites. If you follow a link to their websites, please note that these websites will be covered by their own privacy notice (PN) and/or personal information collection statement (PICS). KerdaIP does not accept any responsibility or liability for protection of Personal Data which you may submit to a third party’s website. We recommend that you check the wording of the relevant privacy notices before you submit any Personal Data to those websites.
Subject to certain provisions, you have the following general rights in relation to your Personal Data:
the right to be informed about how your Personal Data is being used;
the right to access the Personal Data we hold about you;
At any point in time you have the right to request that we delete or obfuscate any data that may be used to identify you as an individual. However, please bear in mind that by doing so, you may be required to cancel a part of the services that we provide you as we may not be able to provide you with that service without that data.
the right to withdraw consent or opt-out of receiving direct marketing messages;
the right to request the correction of inaccurate Personal Data we hold about you;
the right to request the blocking or deletion of your Personal Data where the processing does not comply with applicable data protection laws;
The right to object to processing activities, including where profiling activities occur;
The right to request that our processing activities are restricted, where for example you have contested that the Personal Data held by us may be inaccurate;
The right to contest a decision made regarding automated processing which significantly affects you;
The right to receive the Personal Data that you have provided to us in an appropriate format with a view to transferring that Personal Data to a separate service provider; and
The right to file a complaint with your local data protection regulator, if you are unhappy with the way we are using your Personal Data.
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the "Contacting us" section below". We will generally aim to respond to enquiries within 7 days or sooner where required by law.
11. Security of your information
We endeavour to protect your information through the measures set out below. Unfortunately, we cannot always guarantee complete security. Unauthorised entry or use, hardware or software failures, events outside our control and other factors, may compromise the security of your information. Nevertheless, we will comply with our obligation to implement appropriate technical and organisational measures to ensure a level of security of Personal Data appropriate to safeguard against the risks of a personal data breach.
Our website and services are not intended for children under the age of 16. If you are under 16, please ask your parent or guardian before using our website or services.
13. Local laws
Please be aware that we are subject to various laws and we may be required to release personal information to comply with law enforcement or other legal requirements.
14. Contacting us
We are here to help and encourage you to contact us first to resolve your complaint.
Please contact us firstname.lastname@example.org with any questions or comments.